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Requests

Initiating Requests 

Policy:

Requests for materials, and their delivery, may be initiated by the patron, the patron's home library, or the requesting library. Hold requests must be placed by all libraries for any patron presenting a valid unrestricted BCCLS library card.

A patron can have 25 requests at one time.

Restricted Cards

Policy:

Pay, courtesy, and institutional card holders are blocked from placing requests via the PAC.

The extension of hold request privileges to courtesy or institutional cards is a local library option. Libraries receiving these hold requests may choose to fill or refuse these loans based on their local library policy.

Libraries may not initiate hold requests for pay card holders.

Bulk Requests

Policy:

Libraries wishing to request bulk amounts of a title for their book clubs must place duplicate requests via the client for the book club card. Libraries filling requests for book club cards should treat the request as any other.  

Declining Requests

Policy:

Libraries unable or unwilling to fill hold requests should decline then reactivate the request. 

  

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