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How to Find Help
Article Number: 584 | Rating: 5/5 from 1 votes | Last Updated: Thu, Oct 15, 2015 at 12:47 PM
Dazed & Confused in collectionHQ - How to Find Help
Are you feeling confused about how to use specific reports in collectionHQ? Have no fear, help is here! You can find written instructions and video tutorials for each report through Academy, as well as additional resources in the Knowledge Base.
If you prefer, you can access all the instructions and help videos in one location, after logging in to collectionHQ, by clicking on Academy at the top right of the screen, clicking on Help and Training within Academy, and navigating to the different help topics using the menu. Academy also offers user guides and archived webinars in the Other Resources section, as well as a discussion forum to query other collectionHQ users in Community.
NOTE: The only way to access help on certain topics in Academy is via Help and Training (e.g. for help with Discovery, once you are in Help and Training, you would hover over Select, and click on Discovery)
NOTE: The Knowledge Base is also searchable, so to find a topic faster, simply click near the top right of the screen in the search box that says Search Knowledgebase, type in your search term(s), and hit Enter or click the magnifying glass icon to execute the search
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