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Materials Lost in Delivery

Policy:

Neither BCCLS nor LibraryLinkNJ provides reimbursement to libraries for materials lost while traveling between libraries.

When an item has not arrived at its intended destination, the item owning library is responsible for following up with any other libraries involved in the item's travels.  

In the case of items enroute for patron requests, the item owning library must immediately:

  1. Check in the item

  2. Decline and reactive the request

  3. Mark the item missing

Recommendation:

All items which are lost in delivery should be marked missing by the item owning library.

Libraries should establish a Book Replacement line item within their budget to absorb costs related to items that remain in transit beyond six months. 

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