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  1. Delivery Delivery Service Policy: Delivery is a service of LibraryLinkNJ - the New Jersey Library Cooperative.  Participating members are obligated to use this service to send materials to and receive materials from other participating members to support ... Read More
  2. Materials Lost in Delivery Policy: Neither BCCLS nor LibraryLinkNJ provides reimbursement to libraries for materials lost while traveling between libraries. When an item has not arrived at its intended destination, the item owning library is responsible for following up wit... Read More
  3. Library Services Director Library Services Director [Arlene]  The Library Services Director is a full-time, 35-hour-per-week position and reports to the Executive Director. Work is performed primarily at the BCCLS office with regular visits to member libraries. Responsibilit... Read More
  4. Libraries – The Original Shared Service Libraries – The Original Shared Service By and large, libraries everywhere have a very similar mission:  to support access to information.  To that end, libraries are often willing to share resources in order to help meet community needs.  One w... Read More
  5. 05-16: Customer Service Customer Service Sometimes the most important public relations tool that we have in our arsenals is the most obvious and the easiest to implement or improve. I am talking customer service.  Customer service is vital to any organization because this ... Read More
  6. Internet Services Librarian Internet Services Librarian [Laurie]  The Internet Services Librarian is a full-time, 35-hour-per-week position and reports to the Executive Director. Work is performed primarily at the BCCLS office with occasional visits to member libraries. Respon... Read More
  7. 08-16 BONUS: Optimum Services BONUS Tip: Optimum Services The Technology Committee recently received a presentation from representatives from Optimum on services that are available to many libraries in BCCLS. Some of the services and pricing were appeal enough that we thought tha... Read More
  8. 04-17 Customer Service April 2017 - A Guide to Customer Service by the Prof. Dev. Committee [subtitle: How To Love Your Patrons When You Want to Secretly Throttle Them]   Each month, the Professional Development Committee will be sending out a short guide listing valuable... Read More
  9. Library Closings and Renovations General Policy: When a member library will be closed for more than one week the BCCLS office must be notified. This notification should be at least 60 days in advance of the closing for major renovation work or new construction. A plan of service ... Read More
  10. Check In Policy: If an item is left in the book or media drop, the item must be checked in.  Items must be checked in at the receiving library before being returned to the lending library or sent to another library to fill a hold request via the delivery... Read More
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