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  1. ETF Minutes 07.08.15     ETF eBCCLS Taskforce Meeting Minutes   Thursday, Wednesday July 8, 2015   BCCLS Office   Present: Samantha McCoy (chair), Alicia Celentano, Dorothy Fleishman, Ruth Greenberg, Aimee Harris, Luca Manna, Kathleen McGrail   Absent: Lorri Stein... Read More
  2. 04-17 Customer Service April 2017 - A Guide to Customer Service by the Prof. Dev. Committee [subtitle: How To Love Your Patrons When You Want to Secretly Throttle Them]   Each month, the Professional Development Committee will be sending out a short guide listing valuable... Read More